Orders Including A Watch:
All orders placed for a watch product before May are to be dispatched mid - late June. We have experienced a delay in the production of our watches at the start of 2019. We want to make sure our customers received the highest quality product possible and do apologize sincerely for the delay that has occured at the beginning of 2019. All Orders placed for a watch product from June will be dispatched mid August 2019 as they are currently in production.
I have not received my order yet, when will this be dispatched?
As some of our items are made to order, we have certain dispatch times on the products. Dispatch information can be found on the particular product information on our website. This information is provided to all customers before a purchase is made. Once the order is dispatched it will arrive in 1 - 3 working days
Is Mo Mona Jewellery a legit business?
Mo Mona Jewellery is a fully registered Irish business. We have been in business since 2015.
Why are the prices so low?
We keep our prices low to subsidise for a lengthy time it can take to receive the product. We can also afford to keep our prices low as we are a small family business with limited overheads.
Is the jewellery Lead & Nickel free?
ALL items of our jewellery are made with high quality, allergy free materials which are lead and nickel free
Where are the products shipped from?
All orders are shipped from Ireland
Why does it take so long to receive some items?
Some items are "pre-order" items. This means that the particular item is not in stock but instead is currently in production. This will reflect in the price of the product. Dispatch information is provided on all pre-order items
Do you have a returns policy?
We have a 30 day returns policy. More information can be found in our returns section.
What if my item arrives broken?
If for some reason your item arrives broken, please email us along with a photo of the item and we will have a replacement sent out. Please note we send all items out in protective packaging to limit the possibility of this happening.
What if my order is delayed?
If your order is delayed, we will offer you the choice of a refund or to receive the order with with an extra FREE gift or to receive an exceptional discount code for a future order.